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Shipping & Returns

FREE EXPRESS Shipping on ALL orders over $250.00

 

 

In-Store PICK-UP

FEATURES & PRICING​

​    FREE In-Store Pick-up:

  • Mon, Tues, & Sat 12pm-5:30pm

  • Fri 12pm-7pm​​

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LOCAL DELIVERY

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FEATURES & PRICING​

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  • LOCAL DELIVERY LOCATIONS: 35 MILE RADIUS FROM ZIPCODE-27937

  • Fastest Delivery time: 24 hours AFTER payment has been received.

  • DELIVERY TIMES: 9AM-9PM (MON-FRI), 9AM-5PM (SAT), 9AM-3PM (SUN)

  • Sunday and Holiday delivery available for all orders (for an additional fee of $20)

 

SHIPPING POLICY

The processing time is the time we need to process your shipment

after we receive your order and physically dispatch it.

-It is usually 1 business day.

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Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.

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USPS Priority Mail 

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FEATURES & PRICING

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  • Fast delivery time: 1-3 Business Days

  • Free Package Pickup service in store 

  • Includes USPS Tracking® and up to $100 of insurance5 with most shipments (restrictions apply)

  • No surcharges for fuel; residential or rural delivery; or Saturday delivery

  • Flat Rate, regional, and prepaid pricing (retail only) available

  • Prepaid Forever Priority Mail Flat Rate. Except for Priority Mail Flat Rate packaging, Priority Mail prices are based on weight and zone. With Prepaid Forever Priority Mail Flat Rate, you get the same Flat Rate pricing with the added convenience of Forever postage.

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USPS Priority Mail Express

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FEATURES & PRICING

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  • Fastest delivery times: next day to 2 days with a money-back guarantee

  • Sunday and holiday delivery available in many major markets for an additional fee

  • Free Package Pickup service in store

  • Includes USPS Tracking® and up to $100 of insurance with most shipments

  • Price includes proof of delivery signature record (if requested at time of purchase) 

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* Shipping and Delivery Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience.

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RETURNS & EXCHANGE POLICY

Customer satisfaction is our goal! MILLERNAIRE HAIR AND LASHES offers a 10-Day Return guarantee.

If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.

 

How To Apply Return/Refund

1. If you believe you have received defective or incorrect items, please report via e-mail within 10 days upon receipt. Detailed descriptions, pictures, and/or videos in report email(s) to our CUSTOMERCARE team MILLERNAIREHAIR@GMAIL.COM are helpful in accelerating the return/refund process.

2. Our customer service team will respond to you within 1 business day.

3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will contact you and process an exchange or a refund within 1 business day.

 

Return

1. Kindly note that we DO NOT provide shipping labels.

2. Please return your package(s) via USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of package or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

 

Refund

1. Refund will be processed and automatically returned to your original method of payments in 3-10 working days.

2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $50 from your refund as restocking fee/handling fee.

3. The $50 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

 

Returnable Items

1. Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's original package attached.

2. The incorrect items sent to us will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

     1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.

     2)  Potential fraudulent or criminal activity.

In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers across the globe.

 

Cancel

You can cancel/change your order before your order is fulfilled within our warehouse (2 hours upon payment).  

 

Please feel free to contact our CUSTOMERCARE team MILLERNAIREHAIR@GMAIL.COM for any assistance. We will do our very best to help you and reply to all messages within 1 business day. Millernaire Hair and Lashes reserves the right(s) of final interpretation for all the policies here.

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